I am being asked to "move device closer to the router" despite living in a 1 bedroom house. 1 ACCEPTED SOLUTION. on 16-02-2023 20:37. on 07-02-2023 11:40. Speeds seem to be fine too. There are three indicator lights on the side of the Super Hub, each indicating different functions: Top – WAN (green/blue). VM will not dispatch any technicians while an area fault exists. ). I have check the the systems and have identified a short-term issue which may cause intermittent or performance related issues with your connection. This was after the SSIDs were changed 1. Virgin Media. We have had a Hub 3 for a year with no problems. You’ll know it’s ready when the white power light at the front of the Hub is on. Virgin Media Hub 5, Hub 5x, and Hub 4 Lights Meaning. Virgin Media;. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Try a reset as this. Account - Cable. In response to VetB. Please report back with the result. To fix it, check all the connections and ensure they are properly connected. The Hub is not overheating as it's in a well ventilated area, the wires are all connected tightly I've also tried resetting the hub and also i have turned it off for 30 minutes before turning it back on but nothing works. The Virgin Media hub lights have a meaning, and understanding that meaning can make troubleshooting internet problems much more straightforward. Please can you take out all the cables and put them back in. Once unplugged it starts with the green light then goes onto a blue flashing light for about 10 minutes. It usually comes on when you turn on your hub, and it means nothing is wrong. Select Apply changes. Text from Virgin confirms my "kit has been activated". 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. the hub is still flashing green lights 24 hours now. However in the meanwhile please can you try these steps; • Turn the power switch off on the back of the Hub. What do the lights on my Virgin Media Hub 3 mean? The lights on your Virgin Media Hub 3 tell you a lot about what's going on with your connection. Flashing Green – Booting up. I've a flashing green light on my hub, no broadband or phone. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. Stable White – Connected. It isn't on during normal use, but turns red if there. In router mode, it will be white. This is considered to be a sign of the hub overheating, and would need to be replaced as soon as possible. It normally is not a hub problem, but a VM cable/cab/network problem. I can connect but there is no internet connection. If it’s red, this indicates that there’s a problem with your internet connection. Here's what you need to do: Press the lit-up blue button on your Super. 1 Kudo Replyon 04-06-2023 14:48. 4GHz. The DHCP service crashes the hub and then nothing is able to connect not even laptop devices via the 5GHz SSID connection. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. We do not make commissions. Hub 5 has a pulsing green light. What do the lights on my Virgin Media Hub V2 mean? Solid white (full brightness): When you first turn the Hub on it’ll display a solid white light for just over a minute. I've recently managed to get upgraded to the Hub 5, but aside from the dropouts being fixed, the issues with latency and packet loss continue. Internet Light. The hub’s network log is monitoring the broadband connection between the hub’s built in cable modem and the CMTS, it has nothing to do with wifi, which is the wireless network in your house between the hub and your own devices. Please can you try this for me: • Turn the power switch off on the back of the Hub. Keep phoning Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. these are from yesterday and today. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Hi @Mr_PNO. Superstar. Have tried resetting the hub but issue persists. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. electrical tape, wax paper or sellotape and draw over the tape with a black permanent marker. Its indicative of a failing/fading cheap LED component and is no indicator of any performance issues with the Hub - although VM have never "officially" noted this. Check out our guide - How to pay my Virgin Media bill. Red light on Hub 3. Best of all, for many, it’s a free upgrade. I have done the reboot, reset (with the pin), checked that all the connections were tight multiple times. Manage Your Account. Your Hub Your Hub (modem) normally has just one light on, but from time to time you may see others turn on too. I did have a billing issue, but that has been solved. The router is hot. After it, navigate to the Admin settings and restart your Virgin Box. Try a 30 second pinhole reset of the hub with no ethernet connection. The base light on right corner was red this morning so I restarted the hub and it is now blinking green but still have no internet nor phone and can't even connect locally to the hub now. 2 Internet Light. Connect your Hub to your phone line. As per installation guide it should be a solid white light, however, it is continously showing an orange light. Hi, Curious if anyone has had a flashing green light on the Hub 5. Virgin Media Wi-Fi now offers an intelligent WiFi pod solution for getting WiFi throughout your home. You'll then need to configure your equipment as per the manufacturer's guide. I followed the install instructions but they all seem to suggest that when I plug it in I will get a white flashing light. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. We do not make commissions. . Options. The Hub should now operate normally. 1. I had Internet working fine on the old hub wich was the hub 3, when i plugged in the hub 5 my devices say connected without internet and also no devices connected by ethernet are working either the light on the hub. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message. The Virgin Media Hub 5 is a router which provides broadband and internet connectivity to customers. This light is shown for up to one minute. Reply. This hasn't worked and the red light still shows and we get frequent drop outs of connection. So got an Archer D2 plugged in and everything is super stable on that. If the hub is white, it means it's in the process of. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. The problem seems to stem from the Hub 5 using the ax protocol for wifi, as some devices cannot negotiate a connection. . I recently upgraded by bandwidth and a hub 5 arrived today. D01 C9W8Hub 5 flashing green light continuously. Red Light. Hub 5 not showing wifi. 1 sometimes continues to work). intermittent. Call equipment activation on 0800 953 9500. I'm sorry to hear about the experience and issues you have had with both our services and when calling for support. - Cable Modem StatusItem Status Comments Acquired Downstream Channel(Hz) 515000000 Locked Ranged Upstream Channel(Hz) 49600000 Ranged Provisio. Since yesterday, my virgin media Hub 5 has been on a rotating solid blue light to flashing blue light to flashing white light. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. We do not make commissions. Connection across the house has been worsening over the last few days. Instead, it has to do with your router and the security you have configured on your own local devices. It might flash or change colour when you first turn the Hub on or after a restart. Logging into the advanced settings (IP address in browser) says internet has registration failure. Since yesterday, my virgin media Hub 5 has been on a rotating solid blue light to flashing blue light to flashing white light. I have: - turned it on and off at the wall. I have tried all of the recommended fixes and it is still red. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. 4 - Factory reset the hub again, left the password at default, default. Hi I have had the same issue. . Orange light on Vm Hub 3. Area 14. Check in 2 places. Options. Flashing White – Booting/Connecting. I followed the install instructions but they all seem to suggest that when I plug it in I will get a white flashing light. The only way it works now is to connect it via Ethernet cable. 5th technician booked in 3 months, green flashing lights on router in Networking and WiFi 7 hours ago; Red light Hub3 in Networking and WiFi 7 hours ago; Red light router 3 in QuickStart, set up and connections yesterday; Superhub 3 stuck on red light and passwords not working in Networking and WiFi Monday; Lights on hub in. Tried resetting, rebooting, check all wires and connections and done all the trouble shooting in the virgin status check website. Joining in. My phone line is connected to the hub since early November. Removed hub 3 and followed the installation instructions for the hub 5 only to be greeted with a flashing green light. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. Types of Booster. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. The Hub should now operate normally. Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar. But. • Switch the hub back on at the power. When you press the WPS button on the back of the Hub, the light ring will flash blue gently for. These work to boost your WiFi signal, giving you a better connection in every room of your home. I’m going to do a hub factory reset. I have tried switching router off and on and resetting it but makes no difference. 3. © 2023 Google LLC Virgin Media Hub 5 Light Status Overview. Two LEDs on each RJ45 LAN socket (left = amber. If you haven't changed these, then your devices may automatically reconnect. Browse Virgin Media Virgin Media Community. As soon as the hub is ready, you will see the white power lamp. Options. 0. These short-term issues can happen when we’re working to fix some other network issues in the area, or when. I got a new Hub 5 today and my existing WiFi Pod can't connect to it (constant blinking white light). For example, with a Hub 3 device, a flashing red light means your device is on but your WiFi connection is not working. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). Hi @Nigel_F, If you ever experience a red light on the front of your Hub 3 when in router mode, please follow these steps regardless of the router being hot to the touch. The internet light: This light will flash green when the Hub is acquiring a connection and will remain lit for two minutes after a connection has been established. Regards . It will have no bearing on any other problems, you need to look elsewhere. 11ax), improved security (e. Plug the modem back in and wait until the modem has finished powering on. I’ve also called the phone line to check for faults in my area and it says there aren’t any. Thanks for that. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or. It’ll also happen overnight and straight after setup. Don't forget to only have the Deco plugged in on the initial boot of the HUB,. I’ve also called the phone line to check for faults in my area and it says there aren’t any. Plug the cables into the Hub. I have check the the systems and have identified a short-term issue which may cause intermittent or performance related issues with your connection. This morning I rebooted the Virgin hub and once again no device would connect to Virgin hub via WiFi. Joining in. 0 GHz. Internet Light. Open to any ideas or tests the team can run or help with. I am still able to connect - 5164691. We've cancelled your technician. ughugh. Options. Hub 3. 0 Kudos Reply. I didn't need an engineer to come as I had the. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. For example, if your Virgin Media Hub 3. In this instance, we'd need to have a technician appointment scheduled for you. After many resets the broadband would start again then a few hours/days lose the signal. how can i get a co; Virgin mobile samsung galaxy s2 wont turn on keeps blinking blue light? No internet access but blue light on virginMy internet connection went off last night. Regardless of the reason for the red light, this will need looking into further, in the meantime can you try this for me: • Turn the power switch off on the back of the Hub. Back a step. 0 Kudos. The Hub5 is not officially released - that is it is still being tested by a few invited users. So got an Archer D2 plugged in and everything is super stable on that. Find out what all those lights on the front of your Virgin Media Hub mean . 0. Tried resetting, rebooting, check all wires and connections and done all the trouble shooting in the virgin status check website. The hub is in router mode. on 15-07-2022 14:04. Check which Hub you’ve got and then pick the test you need. NOTE: The Gigabit Connect Box has an idle power consumption of 12. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Disconnect all ethernet cables from the Hub. I have switched it off and on and reset it a few times. on 30-01-2023 11:05. Stream from Virgin Media. It can be done, so be insistent when asking. That's more than. Please report back with the result. Claim up to three (if needed) with our WiFi guarantee. This light flashes green when the Hub's downloading a software update. Flashing Green – The router is downloading a software update. The lights are: Power: Indicates the power is on and the router is working. All the white cable is probably screwed in. With this knowledge, you’ll be better equipped to diagnose. Shoppers find videos more helpful than text alone. Why Is The Light Red On My Virgin Media Box? If you notice a red light on your Virgin Media router, this often means that there is a problem with the connections to the router. . Further exclusions & legal stuff apply. Stable Red – Cable connection issue. Options. Blue flashing light for 2 days now. Depending on your area and. 0 red light constantly on. @bosstoad wrote: I have a Superhub 4 which has been showing a solid green light for the past two weeks rather than the normal solid white. The hub does not feel overly warm and it sits on top of my desk with air circulating freely round it. 0 as part of a phased roll-out, Virgin Media will offer the Hub 5 to existing customers first at no extra cost, eligible customers will be contacted and given the option of upgrading ahead of a wider launch later on in the year. Judging by these specs the Gigabit Connect Box (Hub 4) is a very close match for Arris’s TG3442 router (except for the inclusion of a USB 3. Red Light. Say goodbye to buffering and hello to seamless streaming, lightning-fast browsing, and crystal-clear video calls. These steps will help you do that: For your Apple device, if you're on iOS 15 then you can try this: Open Settings > Tap your name > Tap iCloud > Tap Manage Settings > Tap the Connect App > Tap Delete Data. The Virgin Media Hub 3 has four lights to indicate the status of your connection. 0 Kudos. For over a week now my hub light is red. If this is causing problems, ask to have your old Hub reinstalled. Hub 4 flashing white lights. I have been through the troubleshooting guide and checked all the connections and restarted the router but that has not solved the issue. Understanding what each light signifies can help users troubleshoot issues or determine the normal functioning of the Hub. 168. Hi guys, hoping someone can help. I have recently had issues with a red light on my Hub 3 on two occasions which resolved themselves. Luckily everything is currently working. 3 weeks ago. Re: Permanent orange light hub 3. The Virgin Media Hub 5 light at the front let's. I’ve reset the hub and checked all connections countless times and still nothing. Did you mean: Virgin Media Community. As a temporary solution, I'm using a third-party device. That has to be done first before you can change the name and password. Hub is in open space, on a shelf and when checking the router dashboard it's not overheating either. Turn the power switch off on the back of the Hub. It isn't on during normal use, but turns red if there is a problem. Turn off the Hub 6. This just means the router is ready for use and can now be connected to other devices. Blue – Waiting for WPS connection. We do not make commissions. Plug an ethernet cable (usually supplied with the new router) from port 1 on the Hub into the WAN (usually blue) socket on the new Router 8. Virgin Media’s WiFi network is password protected, meaning there are two layers of protection for their. Now when I got home today I was met with no internet and a Red - 5239893. I've a flashing green light on my hub, no broadband or phone. We do not make commissions. These short-term issues can happen when we’re working to fix some other network issues in the area, or when we install. I did have a billing issue, but that has been solved. Depending on your area. In itself that’s not really an issue especially if everything is working OK. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Anonymous. It can take 5 to 10 minutes to restart. Central light:Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. September 2, 2022 by Jim Johnson Virgin Media Hub Lights What Do The Lights On My Virgin Media Router Mean? Virgin Media routers use Light Emitting Diodes (LEDs) to show you. Had my Internet completely drop. Unplug any Ethernet cables attached to the router and wait at least 30 seconds, then plug them back in. 1 Kudo. When you first turn the Virgin Media Hub on, it will show a solid white light for around 60 seconds; it is also the white power light of your Virgin Media Hub. If it’s flashing green, it’s starting up. Virgin Media. I have a green light on the 3-pin plug PSU but no lights at all on the hub 5 itself, and. The lights on the Hub 5 and Hub 5x serve as indicators for various states and conditions of the device. The lights are: Power: Indicates the power is on and the router is working. It’s white when everything is working as it should. However, if your WiFi light is blinking red, it’s possible that the WiFi is out of range or there is no WiFi signal. . You can call it in on 0345-454-1111 or else wait for the forum team. Select Modem Mode on the left hand side of the screen. The Virgin Media Hub 5 is a better router than the Hub 4. 3 weeks ago. Flashing red light – It explains there is an issue with the telephone system; check all the connections to ensure. Don’t plug the power cable into a plug socket yet. on 21-03-2023 06:43. 0) is showing a red light. Sorry to hear that your hub is showing a constant red light and for any concerns this may be causing you. The router is well ventilated, and it has been in the same place for over five years with no issue. No lights are on. To reset: press the button and hold it for more than ten seconds. I don’t seem to be able to talk to VM by. However the last two days, the Internet is completely down, with the normal white light replaced by a flashing yellow light. You need to verify that the white coax cable from Virgin Media’s wall sockets is also tightly connected to the Hub. Hi daveth2014, thanks for posting and welcome back to our community. Wi-Fi pod not connecting to new hub 5 router in Networking and WiFi yesterday Wifi not working in Networking and WiFi Monday Last few weeks, wifi constantly dropping out - hub light is yellow not green. • Turn the power switch off on the back of the Hub. Make sure all of your cables are secured properly, and then press the power button. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. I’ve reset the hub and checked all connections countless times and still nothing. Base LED The Base LED will be the only light that will stay on during normal operation. Options. Hi! My virgin internet is down. After it, click on the WPS. Hey @Neilevs236 thanks for reaching out to us and a warm welcome to the Virgin Media forums. Unlike range extenders, mesh networks rely on nodes that act as WiFi. The Virgin Media Hub 5 is a router which provides broadband and internet connectivity to customers. Use the recommended Deco App to connect the other units to the first. Hub 5 is about the same as Hub 4 in router mode for WiFi, reception wise. Options. Any help would be great. The Virgin Superhub 3 is a powerful router that provides a fast and reliable connection to the internet. Orange LED is ok. The Virgin Media Hub is offered for free to its customers as par of the Gig 1 package. They can also use your home’s electrical wiring to transmit the signal, like our Powerline. Try restarting it, and if the problem persists, contact Virgin Media support. See where this Helpful Answer was posted. Aware that this could be a software update, I left it for a few hours. The password is printed on the bottom of the Hub. I am having the same issue with my modem solid red light all working ok but I am concerned about it can you help thanks. Reboot the broadband Hub. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Firstly the Internet was dropping out on both WiFi and Lan for a few hours a day and then returning. Hub 3, Hub 2, Hub 2ac and Hub 1 - Test broadband speed. Solid white, dimmed: Everything’s okay. Wait until the bottom light on the Hub turns magenta / red (HUB 3) (can take about 5 minutes) 5. However, if your WiFi light is blinking red, it’s possible that the WiFi is out of range or there is no WiFi signal. We would like to show you a description here but the site won’t allow us. There are two notifications in my VM app: 1. In itself that’s not really an issue especially if everything is working OK. We are happy to hear this is now resolved but do please reach back out if we can assist in the future. Checking the Indicator Lights. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . When that’s done, it’ll be online and broadcasting a wireless signal. 4 GHz and 5. BT Home Hub 4 and 5. We do not make commissions. Green flashing base light for hours, no internet. Don’t plug the power cable into a plug socket yet. My new Hub 3 is working perfectly at the moment; just wanted to comment on the front panel lights. Re: Hub 5 problem - light going out. Note: The internet light may be. I have tried a pinhole reset twice now but the light remains orange. According to the instructions, the bottom light should go steady and there should be no other lights visible when working correctly. on 10-09-2022 13:10. I have tried a pinhole reset twice now but the light remains orange. Running a Virgin Media broadband speed test is easy. My hub 3 is displaying a solid red light. 0 has got a constant orange light and our internet is working intermittently and not connecting to all devices. Sorry to hear that you're having concerns with the flashing light on your hub 5. This latest future-proof WiFi. I first plugged the wifi cable into the wall and this is what happened. The hub’s network log is monitoring the broadband connection between the hub’s built in cable modem and the CMTS, it has nothing to do with wifi, which is the wireless network in your house between the hub and your own devices. I checked my landline phone and message displayed said "Line cord error, please check" I have not done anything to any part of the phone line cable so I do not understand what is going on. Flashing White – Connecting to Virgin Media network. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. Many consider these Virgin WiFi pod units to be one of the better WiFi pod design concepts for the home. 2) Turn off the hub and disconnect any Ethernet cables. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. If you are in modem mode on a Hub5 then the LED should be green not white. If it's still red then you need a replacement hub via a VM engineer. and tells you of more local issues down to street cab/ postcode level. Solid White. If you're prefer the Hub 4, give the team a call on 150 / 0345 454 1111. Wait for the power light to turn blue, this means your Hub is ready for activation. The nearest exchange, located in Whitley Bay, is equipped to handle all of your internet needs. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Similar threads suggest my hub needs to be replaced. Different colours mean different things. Did you plug the Hub in yourself? When everything’s connected and you’ve called the Virgin Media activation number, your Hub will take about 15 minutes to download the latest software and reboot itself. Check out the envelope in the top right hand corner for a private message from me. Your Boosters also have a socketHello @amyt2 . Go to solution. I have a green light on the 3-pin plug PSU but no lights at all on the hub 5 itself, and. Up to 3 WiFi Pods if needed. Virgin Media's official documentation on the lights for the Hub 5 doesn't explain this very well. It supports Wi-Fi 6 and also includes a 2. Sorry to hear of this issue with your hub 3 main light being amber instead of solid white, we're eager to best assist with this.